Translating technical specifications into business implications.
Ensuring message consistency across multiple authors and audiences.
Finding and creating unique products which cater to a niche market.
Assessing situations and formulating cohesive strategic responses.
May 2007 - present
Senior Apparel Merchant
Took apparel program from $5M to $22M annual revenue and .5 to 3 FTEs. Currently manage all screenprinting (c. 300 designs) and cut-and-sew apparel, both domestic and overseas. Create custom jewelry and seek out third-party pieces that fit our line. Write copy in Timmy's voice, talk with customers, foster creativity, mentor others, run UAT, and create metrics for the buying team.USAA (United Services Automobile Association)
March 2000 - Aug. 2006
Enterprise Operations Advisor
Quantified business impact of system outages and communicated status to all levels of management. Advised both IT and business regarding functional changes. Implemented release management process for decentralized Intranet used daily by 20k employees. Managed $1M small projects budget. Coordinated code releases for usaa.com. Renewed over 100 SSL certificates and domain names.
Army Times Publishing Co.
Managed content of online publications in the federal and defense industries. Produced feature packages tailored to the online medium.
America Online, Inc.
Coordinated events (such as holidays) between multiple online areas. Wrote hundreds of pieces of standalone help content for the general membership. Provided technical support via phone.
Fashion Business Certificate
Parsons, the New School for Design, current
Master of Arts - English (Literary Theory)
George Mason University, 8/96
Bachelor of Arts - English and Latin
University of Tennessee, 5/94
Microsoft Office Suite, Google Docs, Evernote, HTML, Zoho, Cerberus, UPS Quantum View • Reporting: Omniture Site Catalyst, Google Analytics, SQL queries • Change Management: Trac, Jira, Harvest • Graphics: Adobe Illustrator / Photoshop / Acrobat • Content Management: Drupal, SharePoint
|Interests:||Trained as a Literacy Tutor for Prince William County. Volunteer at Best Friends Animal Society on vacations.|
|References:||Available upon request.|
©2017 Regan Avery. Illustration by Voz Perkins. site by Aeolidia